{"id":3296,"date":"2026-04-20T08:19:10","date_gmt":"2026-04-20T08:19:10","guid":{"rendered":"https:\/\/balder-net.de\/?p=3296"},"modified":"2026-04-20T08:19:10","modified_gmt":"2026-04-20T08:19:10","slug":"kundenservice-mit-genki-unternehmen-zufrieden-verbraucher-unglucklich","status":"publish","type":"post","link":"https:\/\/balder-net.de\/?p=3296","title":{"rendered":"Kundenservice mit GenKI: Unternehmen zufrieden, Verbraucher ungl\u00fccklich"},"content":{"rendered":"<p>GenAI Impact Report 2026 von adesso zeigt wachsende Kluft im Kundenerlebnis und im strategischen Umgang mit generativer KI.<\/p>","protected":false},"excerpt":{"rendered":"<p>GenAI Impact Report 2026 von adesso zeigt wachsende Kluft im Kundenerlebnis und im strategischen Umgang mit generativer KI.<\/p>\n","protected":false},"author":0,"featured_media":3297,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-3296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-neuigkeiten"],"_links":{"self":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts\/3296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3296"}],"version-history":[{"count":0,"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts\/3296\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/media\/3297"}],"wp:attachment":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}