{"id":2985,"date":"2026-01-24T17:19:03","date_gmt":"2026-01-24T17:19:03","guid":{"rendered":"https:\/\/balder-net.de\/?p=2985"},"modified":"2026-01-24T17:19:03","modified_gmt":"2026-01-24T17:19:03","slug":"enbw-verbessert-kundenservice-mit-ki-gestutzter-plattform","status":"publish","type":"post","link":"https:\/\/balder-net.de\/?p=2985","title":{"rendered":"EnBW verbessert Kundenservice mit KI-gest\u00fctzter Plattform"},"content":{"rendered":"<p>Bis Ende 2026 wird der Energieversorger die BSI Customer Suite einf\u00fchren und damit den Grundstein f\u00fcr eine KI-gest\u00fctzte Automatisierung von Kundenprozessen legen.<\/p>","protected":false},"excerpt":{"rendered":"<p>Bis Ende 2026 wird der Energieversorger die BSI Customer Suite einf\u00fchren und damit den Grundstein f\u00fcr eine KI-gest\u00fctzte Automatisierung von Kundenprozessen legen.<\/p>\n","protected":false},"author":0,"featured_media":2986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-2985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-neuigkeiten"],"_links":{"self":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2985"}],"version-history":[{"count":0,"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2985\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/media\/2986"}],"wp:attachment":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}