{"id":2504,"date":"2025-05-05T16:16:05","date_gmt":"2025-05-05T16:16:05","guid":{"rendered":"https:\/\/balder-net.de\/?p=2504"},"modified":"2025-05-05T16:16:05","modified_gmt":"2025-05-05T16:16:05","slug":"ing-setzt-bei-kundenservice-auf-conversational-und-generative-ki","status":"publish","type":"post","link":"https:\/\/balder-net.de\/?p=2504","title":{"rendered":"ING setzt bei Kundenservice auf conversational und generative KI"},"content":{"rendered":"<p>Bestehenden Systeme im Kundenservice stie\u00dfen an ihre Grenzen. Klassische Chatbots konnten einfache Fragen beantworten.<\/p>","protected":false},"excerpt":{"rendered":"<p>Bestehenden Systeme im Kundenservice stie\u00dfen an ihre Grenzen. Klassische Chatbots konnten einfache Fragen beantworten.<\/p>\n","protected":false},"author":0,"featured_media":2505,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-2504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-neuigkeiten"],"_links":{"self":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2504"}],"version-history":[{"count":0,"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2504\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=\/wp\/v2\/media\/2505"}],"wp:attachment":[{"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/balder-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}